Job Purpose:

To communicate all new and existing products / services / sales knowledge and processes to DBC Personal Banking Advisors.

Key Result Areas

To provide profound product and system training to new comers.
To conduct certification test to all new comers after training.
To provide new comers with all system access required.
To provide coaching support for PBAs.
To manage the overall training structure for the whole unit.
To provide feedback to unit head on training and coaches process.
Regular control over product / services / sales knowledge and processes.
To coordinate with HR and Call Centre Manager in designing and continuously reviewing the recruitment process of the new PBAs.
To design and / or prepare training / instructional materials, teaching aids and devices.
To act as a point of contact between call centres and product managers in terms of updating PBAs on new products.
To update call Centre staff on all promotions and campaigns.
To assess DBC needs such as staffing, training, security, etc.
To deliver presentations or training using acceptable methods and techniques.
To coordinate with Insurance team in running the monthly contest.
To follow the process of training sessions attended by PBAs and maintain training matrix file accordingly.

Knowledge, Skills And Experience

University Graduate (preferably with some accounting / banking or math’s component).
5+ years experience in call center business.
Excellent presentation and communication skills.
Knowledge of the efficient working systems
Full knowledge of bank’s products, process, and services.
Familiarity with PC based tracking systems.
Positive attitude.
To be able to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.

Mashreq Hiring For Lead-Trainer• RBG-SERVICE AND GOVERNANCE at Bangalore, Karnātaka Full Time

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