Role and Responsibilities.

The resource would be part of a dynamic team. Would be working with the other members of the training, operations and the quality teams to conduct new hire training, while also managing the quality performance of the newly trained resources through various interventions during the on the job training phase. An approximate list of responsibilities are appended below (but not limited to):

• Experience working as a Trainer/SME on Claims Adjudication for any US Healthcare Payer clients.

• Managing attrition and ensuring the batch throughput is as per the business targets
• Managing batch productivity, batch quality till the 30 days post classroom training
• Preparing and participating in a review cadence, create performance benchmarks to measure and report
• Managing & working with clients, internal teams to ensure content updation, effectiveness and availability
• Getting measured on performance via feedback from learners and stakeholders and implementing the learning back into future training sessions
• Investing a substantial amount of time into self-development, by way of upskilling, cross skilling and formalized individual development plans
• Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement and overall process improvement

Desired eligibility criteria:

1. Needs Assessment Training Specialist must possess good analytical and planning skills to assess training needs and develop programs to meet those needs. They meet Ops managers and supervisors to assess the training needs of individual departments. They must also evaluate the competency levels of individual trainees so that they can work with employees with different knowledge and skill levels.

2. Training Design Training Specialist should be able to design programs using techniques such as classroom learning, demonstrations, one-on-one coaching or online learning. They should schedule training sessions to minimize disruption to normal working, while ensuring that employees achieve the levels of skill necessary for their jobs.

3. Training Delivery

– Training Specialist must have excellent presentation skills to present training programs

– She/he must have comprehensive knowledge of the topic they are discussing so that they can communicate the correct information and handle any questions from trainees

– She/he must have good interpersonal and observational skills so that they can assess trainees understanding and progress, and make any necessary adjustments to the program

4. Administration

– Training Specialist must have the administrative skills to manage training programs. They should be able to evaluate the outcomes of training sessions and maintain records of trainees progress and achievements.

– They must also monitor training costs against budgets and ensure they make the most efficient use of company resources.

Operational responsibilities:

• Training Specialist should ensure that the batches are handed over to operations as per the go-live plan with 100% certification
• Be willing to conduct refreshers and upskill training as per requirement
• Be able to amend the process documents with relevant updates and ensure that the same is cascaded to the team
• Should coach and mentor the team on the floor to bridge knowledge gaps

Responsible for conducting regular knowledge check through assessments and provide POA

Note:

Interested candidates can share your resume to [email protected] and [email protected] .