• Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing credit card employees.
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
• Drive sales targets and implementation of sales strategies devised for process.
• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
• Monitor calls on functional and behavioral parameters.

Desired Candidate Profile

• Minimum education – Graduate.
• Should be a trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Credit card Product and Processes.
• Must have excellent presentation and communication skills.