Teleperformance is hiring for the position of Process Trainer: Credit Card Tele Sales

Roles Responsibilities

Identifying the training needs across levels conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

Training new employees in areas including product knowledge, customer communications and internal systems

Responsible for providing the product knowledge (Credit Card, Loans) to all new joiners.

Delivering product training (including selling skills objection handling) to Associate Sales

Assist in delivery of on-going training programs

Evaluate training and report on trainees

Reviewing trainee’s performances and preparing participants score sheets

Arrange for follow-up training, or report back following training sessions

Timely constructive feedback and counseling of the trainees

Conduct Calibration with team leaders when not in a batch

Conduct Assessments to gauge the participants process knowledge

Desired Skills

Minimum 1 to 3 years of Work Experience in Process trainer/Sales Trainer

Should have handled batch of at least 10 – 25 members.

Ability to calibrate employee performance to the Performance Targets through monitoring

Ability to communicate and resolve issues that affect Performance Criteria

Ability to handle escalations from employees

Ability to escalate issues to their supervisor or other internal departments

Demonstrated language fluency in English Hindi mandatory

Venue:

No: 32A & B, Ambit IT Park

Ambattur Industrial Estate, Ambattur,

Chennai 58(Ground Floor)

Kindly call me at 8610314338 or WhatsApp me if you have any questions or need to reschedule or telephonic discussion.

You can also walk in directly mentioning HR Haripriya in your resume

CONTACT PERSON-HR Haripriya Email- [email protected]