Bayt.com Hiring For GTE Professional at India Full Time

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members. 

The Opportunity:

The Customer Experience GTE Specialist will be directly reporting to the CX Manager with the primary objective of providing comprehensive support to our students applying to Australian schools who are required to meet GTE standards.  The Australian Government Department of Home Affairs requires that all applicants applying for a Student Visa must show they are both a genuine temporary entrant and a genuine student.  The CX GTE specialist will specialize in the GTE requirements  and act as the main point of contact with our RPs and students throughout the process.  It will involve reviewing and providing feedback on the student’s Statement of Purpose as well as coaching/interviewing the student to determine the student’s genuine intentions to study in Australia.

What you’ll be doing every day:

• Acting as the expert on the Australian team with regards to  everything GTE related

• Understanding and documenting each school’s GTE process

• Staying up to date on the Australian Government Department of Home Affairs GTE criterion as per Direction Number 69 – Assessing the Genuine Temporary Entrant Criterion for Student VISA and Student Guardian VISA applications

• Reviewing SOPs to ensure that they contain all the necessary information as per either the school’s requirements and/or Direction 69.

• Providing feedback to the student to ensure that the SOP strengthens their application

• Conducting GTE interviews with the student to ensure GTE acceptance

• Identifying concerns with the student’s application and provide the necessary coaching to help improve the student’s chance of acceptance

• Identifying and requesting additional information or documents that will support the student’s claims and circumstances

• Acting as the decision maker on assessing whether the genuine temporary entrant criterion is satisfied

• Informing the students about their GTE assessment outcome

• Informing the CX Australian team on whether an application should be submitted or withdrawn based on GTE suitability

• Be the expert of the evaluation and submission processes of the Australian Market.

What you bring to the table:

• Excellent written and verbal communication skills

• Coaching and interviewing skills 

• Building positive relationships with students, RPs and schools

• Creative Thinking and Problem Solving

• Exceptional attention to detail

• Understanding requirements and translating them for students

• Providing constructive feedback

• Creating processes and continually improvement of processes

• Previous experience in customer experience ideally in a role that involved coaching/interviewing clients in some capacity

• Core Competencies : Accountable, Verbal & Written Communication, Student/Customer Orientation, Problem solving/Good Judgement, Teamwork and Collaboration, Self-directed, Decisive

Ideally, you also have experience with some of:
Experience working with educational institutions

Life at ApplyBoard:

By joining our team, you have the opportunity to:

• Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement

• Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.

• Make a difference in the lives of thousands of students as they explore educational  opportunities

• Want to learn more about ApplyBoard, read our Life at ApplyBoard  Blog, and be sure to follow us on our LinkedIn page.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry. 

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.

Job Location

India

Company Industry

Other Business Support Services

Company Type

Unspecified

Employment Type

Unspecified

Monthly Salary Range

Unspecified

Number of Vacancies

Unspecified

Job Location

India

Company Industry

Other Business Support Services

Company Type

Unspecified

Employment Type

Unspecified

Monthly Salary Range

Unspecified

Number of Vacancies

Unspecified