Who we are looking for –

• Graduate / undergraduate with overall 2+ yrs experience of working as a trainer in a domestic/international contact centre
• Proficient in Ms Office, Ms Excel, Ms PowerPoint
• Excellent communication & Presentation skills
• Ability to develop/build training content
• Good interpersonal skills
• Candidate should possess excellent oral and written communication & presentation skills.
• Excellent communications skills written and verbal for English language and only verbal for Hindi language
• Should have handled both communication & process related training.
• Previous experience on handling/exposed to decision tree tools such as Zingtree, etc are an added advantage.

What will you do –

• Conduct new hire training and On the Job Training
• Build training modules for New joinee’s behavioural skills, soft skills and quality training
• Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Plan and improve training workshops and projects to monitor and groom poor performers
• Ability to execute training tasks/ assignment on short notice
• Interested to deliver and contribute towards process improvementRoles and Responsibilities