As a Communication Trainer, You Will

• Conduct NHT and refresher training based on the TNA/TNI findings
• Be responsible for driving excellence in communication in associates transactions
• Evaluate associates transactions on Customer Experience and identify gaps in knowledge/skills and publish findings
• Provide feedback and coaching to the associates
• Conduct tests/assessments before and after the training interventions
• Participate in calibrations (internal and external)
• Document individual associate’s performance
• Create suggested verbiages and preformatted responses to address emerging issues on the floor, while seeking relevant approvals (internal and client) and cascade it across the floor
• Publish reports – daily, weekly, and monthly
• Adhere to organizational policies and procedures

As a Communication Trainer, You Have

• Excellent verbal and written communication skills
• Inclination towards reading/analysis/gap identification
• Proactive and willing to go an extra mile to achieve the desired goal
• Excellent team player and willingness to coordinate with different functions
• Self-driven and have passion to coach and motivate associates
• Fair knowledge on MS Office (Word, Excel, PowerPoint, etc.)