· To ensure the admission process is carried out systematically and efficiently.

· To ensure the payable reports are generated and monitored for outstanding cash/corporate & insurance payments.

· To monitor efficiency of the insurance desk and ensure Pre-auth, Interim approval and final approval from TPA is received on time.

· To answer questions and to provide information directly to the person or on the telephone.

· To co-ordinate admissions, room bookings and billing of all patients.

· To prepare and maintain data of admissions, transfers and discharges.

· To handle and escalate customer complaints related to hospital regulations concerning Insurance process and discharge formalities.

· To ensure the discharge and settlement process is managed within the given time lines.

· To prepare the roster and effective utilization of manpower by following good leave management system.

· To mentor new joinees and carry out competency assessment for the GRE staff in the billing and Insurance Dept.

· To manage the feedback systematically.

· To conduct meetings regularly and review the work and required innovative changes approved by Center Head will be executed accordingly.

· To motivate team members for the smooth functioning of the department.

· To communicate with team members regarding any grievances faced by them and ensure that redressal of the same takes place.

· Attending regular meetings conducted by Center Head and ensure that policies and procedures are carried out accordingly.

· Attending to the assignments given as & when designated by the management.

· Conducting facility rounds, overseeing cleaning and maintenance.

· Coordinating with engineering and HR department on day to day basis.

· Ensure that consumables are indented and stored on a day to day basis for smooth functioning.

Job Type: Full-time

Salary: From ₹28,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Club Road, Delhi – 110026, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)