Urgent Hiring For Assistant Manager Training -Gurgaon

WORK FROM OFFICE

Day Shifts

6 days working

Salary: 5.5 -6.5 LPA

Please Call or Whatsapp -HR -Shivani -8766264977

Interview Venue – Infotech Center 5th floor, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 21, Kapasera, Gurugram, Haryana

Roles and responsibilities –

• Validating Training Calendar prepared by Trainers for NHIT batches.  
• Preparing KRAs for Trainer & Sr. Trainer.  
• Driving CSS & BQ Management  
• Batch graduation report to be shared with Internal and External customers.  
• Maximize graduation throughput by following proper training modules and sessions.  
• Structuring POA for OJT Batch.  
• OJT to be conducted by Trainers and TLs, which helps in a smoother transition of agents from training
• to productive floor.  
• Prepare Training SOP for existing and emerging business.  
• Roster Trainer and NHT batch as per the training plan.  
• Quarterly RNR for Trainer Level.  
• Ensure refresher Training on the basis of TNIs is executed by trainers on a monthly basis.  
• Reviewing Individual and Team performance on a weekly, fortnightly and monthly basis.  
• Conduct Internal audit on Training documentation.  
• Find mutually accepted solutions to any concerns / issues of the floor within the policy framework of the company
• Designing and implementing induction and orientation programs for the newly recruited candidates to make them familiar with the organizational culture and activities  
• Responsible for Planning, Scheduling, Execution and Measuring Process training
• Lead Content Design & Delivery activities  
• Quest for Process improvement Improved Quality, Throughput, Reduced TAT, mapping to Operational  
• requirements  
• Build backup team/s for business continuity & cost reduction  
• Ascertaining the specific training needs of employees and accordingly plan, schedule and organize training programs for improving the learning curve  
• Evaluating the effectiveness of training by identification of strategic drivers of performance in short & long term perspective and augment them through clear action planning and periodical reviews  
• Encouraging client call listening sessions and sharing process feedbacks with the buyers for process  
• improvement.