Roles and Responsibilities
Training – Training functions include working closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate all corporate training initiatives. Training techniques include classroom lessons, computer-based training.
Quality – Plans, manages, and controls the activities of the team to ensure quality and compliant operations. Provides direction on quality assurance, internal and external communications, systems as well as timely and accurate handling of complaints.
This position is responsible for ensuring staff is delivering an exceptional customer experience
Requirements:
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