Primary Objective:
1. To provide professional and quality counselling service that exceeds customer and client expectations

2. To achieve student invoice target by intake and assigned destination

3. Support execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.

4. Build strong client support through 100% compliance of application processes.

5. Be a productive and effective member of office team and support OM through exhibiting a collaborative operating style thereby building team spirit

6. Effectively implement global priority projects at country/office (Ex: OSCAR/OSCAR Applied etc.)

Key KPI’s-

1. Achieve targets for Leads, Applications, and Finalizations – by intake.

2. Australia/MD client satisfaction ratings at office level

3. Be certified as a counsellor for assigned destinations ( pass test every year)

4. 100% QC pass of Applications through Oscar Applied

5. 100% OSCAR adoption

Essential requirements: • Bachelor (or above) qualification • Strong knowledge of destination and local education systems • 2-3 year counselling experience preferably in the education industry • Ability to multitask under pressure and meet deadlines • Visible orientation towards having high quality service as integral part of work ethics • Computer skills including, Word, Excel • Fluent in English – written and verbal Strong problem resolution skills Experience in working with CRM systems will be desirable Good communication skills – written and verbal (English) skills.